When you run a web design business out Melbourne that’s as large as ours, you inevitably end up with lots and lots of customers who need your help. Most of the time, our customers don’t really need much from us. It’s usually some small niggling thing that they can’t quite figure out, and in some cases it’s an error we made. For a long time, we had to search through all of our emails and contact forms to find all of these customers. Now that we’ve got Zendesk, our lives are a lot easier.
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